Frequently Asked Questions
Everything you need to know to gear up for your next adventure.
What is the standard shipping time for outdoor equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, though heavy equipment like kayaks or weight sets may require specialized freight shipping and take 7-10 days.
Do you offer a warranty on technical gear?
Yes, all our technical outdoor gear comes with a minimum 1-year manufacturer warranty covering defects in materials and workmanship. Some premium brands offer extended lifetime protection.
What is your return policy for worn footwear?
We offer a 30-day trial period on all athletic footwear. If you aren't satisfied with the fit or performance, you can return them for a full refund, even if they have been lightly used outdoors.
How do I know which size of equipment is right for me?
Each product page features a detailed 'Size & Fit' guide tailored to that specific sport. If you are between sizes, we generally recommend sizing up for layering or consulting our live chat experts.
Do you ship internationally for specialized sports gear?
Currently, OutdoorSports ships to over 50 countries worldwide. International shipping rates and import duties are calculated automatically at checkout based on your location and package weight.
Are the materials used in your apparel eco-friendly?
We are committed to sustainability. Over 60% of our current apparel inventory is made from recycled polyester, organic cotton, or bluesign® approved fabrics to minimize our environmental footprint.